Channels & viewing

[kopukza1]

I noticed that all the shows and movies that previously had the Atmos badge on Amazon Prime no longer displayed them. Called Amazon and found out I need to subscribe to Ad Free to get Atmos. Took care of that and now I see the Atmos badge on the titles. However when I play the content, I only get DD+ to the receiver. I played around with the Roku Ultra (I now have 4850R) Audio settings between Auto, Passthrough, Dolby, etc. But couldn't get it to work. I am sure I was able to stream Atmos previously but it may have been via Disney+ or Max. Any ideas on how to get Atmos to the receiver?

[RokuTakashi]

Hi, @kopukza1 

Greetings, and welcome to the Roku Community.

We appreciate you for letting us know about your concern with playing Dolby Atmos from your Roku Ultra to your receiver, and we'd like to gather additional information so our team can review this thoroughly. Kindly provide the details below:

• Does the issue only exist with Amazon Prime? 
• What Roku OS version and build does your Roku Ultra currently have?
• What is the audio receiver make/model and brand you currently have a setup with the Roku Ultra?
• What is your current settings and setup with your audio?

With more details regarding your concern, our team can review this further and provide a resolution.

Best wishes,
Kash