Channels & viewing

[WmRedd]

We are trying to watch Pearl (2022) on the Roku app, but the wrong movie loads upon selection. The movie that loads is a documentary it appears. I thought that it might just be a fluke, but I loaded the movie on my phone too and the same documentary played. Thank you!

[lkp216]

I am also having this issue. I'm not sure what movie plays but it is definitely not Pearl.

[RokuJohnB]

Hi @WmRedd @lkp216,

Welcome to the Roku Community!

We understand you're having a problem with the Pearl (2022) movie since it was the wrong movie that was showing on your Roku mobile app. We'll be more than happy to assist you. Please be aware that we have passed along your information to the appropriate Roku team for further investigation.
We appreciate your patience and understanding in the meantime.

All the best,
John

[KananiDino]

I also am having this issue. A movie I think may be Titled The Pearl keeps playing. Seems to be a documentary or documentary style movie like op mentioned.

[Kgarza]

Same issue. It's playing a documentary called, Never Too Late. Kinda annoying 

[RokuCarly · Accepted solution]

HI @KananiDino @Kgarza,

A warm welcome here at the Roku Community!

Thanks for bringing this to our attention. No worries. Since your satisfaction is our top priority, the appropriate Roku team has already been informed about this issue and is currently working to resolve this as soon as possible, as your satisfaction is what we aim for. During this time, we ask for your patience and understanding while our team continues to look into it.

Let us know if there's anything else you'd want us to address and we'd be more than willing to listen and take immediate action, as we are committed to finding a solution to your concerns.

Kind regards,
Carly

[NonoJo]

Did you buy the rights to the wrong movie? Please be honest?