Channels & viewing

[michelle58]

It's working now.  Was told it was a Roku issue.

[RokuMary-F]

Hi Community users,

Thank you for reporting this issue to Roku Community!

We appreciate you letting us know about the issue with Roku Search showing the "no results" error. We apologize for any inconvenience this has caused.

We are currently aware and our engineering team has been investigating this issue closely.

In the meantime, please help us with the required details below so we can send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Where are you currently located?
• steps to reproduce the issue you are seeing
• What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

We prioritize resolving this as soon as possible and ask that you bear with us as we manage this issue.


Best regards,
Mary

[RokuAustin · Accepted solution]

We're aware of a brief interruption that impacted the search function, and this issue is now resolved! We apologize for the inconvenience. If you're still seeing an issue, go ahead and power cycle your Roku device.

[Jwelch2172]

It’s Sunday, June 25 I’m having the same problem I can’t search for anything. It keeps telling me no results with my Roku remote and I’ve reset everything turned everything off and then on again nothings working.

[Jwelch2172]

I am having the same problem and it’s Sunday, June 25. I can’t search for anything that I’ve usually never had a problem with.

[Jwelch2172]

Well obviously this issue has not been resolved. Keep saying no search results. Try modifying your entry but it’s things that I’ve entered 1 million times before and I have reset my modem. I’ve reset the TV I’ve tried everything to search option for Roku is not working at all.

[GeekyRedhead]

I am having the same problem. It began June 25, 2023 at appr. 6pm.

[TAH1]

It started 2 hours ago for us. We have a Samsung and a Vizio with two different types of Roku devices. Search doesn’t work on either. Exactly the same as others described above. 

[TAH1]

Awesome!  It’s working again as of 6/26/23, 12:42 am central time (next time I checked) for me. Thank you 😊 

[GeekyRedhead]

@TAH1 Was a solution posted somewhere or did it just start working again?

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@TAH1 wrote:

Awesome!  It’s working again as of 6/26/23, 12:42 am central time (next time I checked) for me. Thank you 😊 

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