Channels & viewing

[apolloinseattle]

I just setup Roku this week to ditch Amzn Firestick finally (doesn't work very well anyway), and was excited to get a Roku Express 3960X brand new. Set everything up, and all seems fine. Except... don't see and can't find in any search Peacock channel (I have a Peacock Premium account with them directly). In channel/app search, just typing Peacock, does not show the app but just some content with the word peacock. 

I looked for channels that I can browse and add on the Roku website logged in as well, and there is no Peacock that comes up. 

any ideas??? 
Thanks everyone! 

#peacock

[makaiguy]

@apolloinseattle-

Peacock is currently available to stream within the United States and certain U.S. territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands).
Source: https://www.peacocktv.com/help/article/where-is-peacock-available, March 22, 2025

Are you connecting to the internet via VPN that masks your location?

Where does the IP assigned by your internet provider indicate you are located?  You can use an IP info website like the ones listed below to see where the IP number assigned by your internet provider indicates you are located. If this doesn't represent your actual area, you can contact your internet provider and ask to be reassigned an IP in your area.
 
Some IP info websites:
  https://www.iplocation.net/
  https://www.iplocation.com/
  https://tools.keycdn.com/geo
  https://www.ipfingerprints.com/
A web search for "IP Location" can find many more.
 
I'd suggest checking on several of these as it seems to be an inexact science. They should all report your real IP but they may not all give the same location results and you don't know what service your channel app uses to check IP location.

[apolloinseattle]

@makaiguy 

Thanks for your reply! My IP address is showing as being on Comcast internet in Eugene, Oregon when I try any of those services. So, in continental US.   😕  

Very, very strange why Peacock (and I believe a bunch of other channels/apps) are not showing up at all. 

Thanks again for your help and troubleshooting.   🙂 

[Dean100]

There is a peacock app shortcut on my Express. I don't know if I added the app or if it was just there forever... Model 3960RW-Roku Express,software version 14.1... I'm in NE IA if that matters.

[apolloinseattle]

Thanks, @Dean100  

I'll have a look.  fingers crossed. 
My Roku is 3960X very close to yours (RW?). 

[renojim · Accepted solution]

@apolloinseattle, ignore the letters after the model number - "RW" generally means it was purchased retail at Walmart.

Problems like yours are often caused by an issue with the Roku account that is linked to the device.  If you were using a VPN or anything else that could mask your true location when you created your account, it may not be associated with the U.S.  It's also far too easy to create an account associated with the wrong region through no fault of the user.  The solution is to create a new Roku account at https://my.roku.com ensuring that no VPN or anything else is masking the location of the user.  The device has to be factory reset and linked to the new account.  You should clear your browser's cookies, use a different browser/device, or use a private/incognito browser window when creating the new account so that any information the browser has saved doesn't interfere with the process.  You'll probably want to close the current Roku account.

How to close your Roku® account | Official Roku Support

How do I factory reset my Roku® streaming device? | Official Roku Support

[apolloinseattle]

@renojim  
Thanks for your help. Totally resetting everything and being mindful of VPNs from account creation to enabling the device for the first time seemed to be the trick and give me a completely different set of default streaming apps, etc. 

Phew! 

Thanks!   🙂