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What the HECK is "must Re authenticate" and how do I do that?

Its happens to me on NBC for War movie but not AGT

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Community Moderator
Community Moderator

Re: What the HECK is "must Re authenticate" and how do I do that?

Hi @Rockmanla,

Thanks for reaching out here in the Community!

We acknowledge your concern, and we would be more than glad to assist. Can you please provide us with more information regarding the issue you are experiencing? Which specific streaming channels are you experiencing this issue on? What troubleshooting steps have you taken so far to resolve the issue?

Please keep us posted, and we'll continue assisting you from there.

All the best,

Takashi O.
Roku Community Moderator
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Community Streaming Expert

Re: What the HECK is "must Re authenticate" and how do I do that?


Some channels you only have access to on Roku because you pay for them as part of a subscription to another "TV provider" service, such as a cable or satellite account.  You must authenticate that your are paying for the channel by entering your credentials for that TV provider, usually your email and password for that TV provider account.

Some such channels will ask you to re-authenticate every so often to make sure your TV provider account is still active.   Where you do this for any particular channel depends on how the channel programmed its channel app.  It often is one of the options found in a section named "Settings", "Options", "Account" or something similar.  In some cases you may need to sign out of the app first, then sign back in and enter your credentials for that TV provider.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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