Channels & viewing

[meenunclemike]

When we try to watch any show rated TV-MA on our television (Roku through Wi-Fi), it advises of an error and stops at the rating screen. I can watch these shows on my desktop downstairs but not upstairs on the TV. I can watch R-rated shows, but nothing labeled TV-MA. Any ideas?

[atc98092]

There is a parental controls section under your user account settings, available on the web site, not via a device. But I would expect any TV-MA blocked would experience the same thing with an R rating. I just double-checked my Premiere and I found no parental settings on the device itself. So the only settings I can find are on the user web site. 

Is this happening within a specific app/channel? It's possible that the app itself might have parental controls within it and that is what is being triggered here. 

[meenunclemike]

That's the weird thing...we can watch these types of shows on other streaming channels through the Roku, it's just Hulu. I looked up the parental guidance at roku.com and it wasn't turned on so that's not the problem. Also, I can watch the TV-MA shows on my desktop, no Roku. Oh well...we were so excited to see Only Murders in the Building! :>)

[atc98092]

Well, if it's only happening on Hulu, then I would check the settings inside the channel on that specific Roku. It sounds like it's something within their specific channel settings, not something under your Roku account.