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makaiguy
Community Streaming Expert

Watch TCM not receiving new content

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I have the Watch TCM Roku channel app authenticated with a DirecTV account.  Typically new content is added frequently, sometimes several times a day.  Each is marked with an expiration date that can vary from a few days to a few weeks in the future.

My installation has received no new content in several days now.  The last new entry was "Cleopatra Jones and the City of Gold".  Aside from that the app functions normally and content already present can be viewed, added and removed on my watchlist, etc.

I have removed the app, restarted the Roku, and reinstalled the app.  I have logged out of the app and logged back in to reauthenticate with DirecTV.  Still getting no new content.

Are others seeing the same thing?

As TCM is part of the Warner Brothers stable, and WB is reported to be making cutbacks, I fear this may be the first step in WB pulling the plug on their Roku app.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
1 Solution

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RokuTakashi
Community Moderator
Community Moderator

Re: Watch TCM not playing new content..even after the activation code came through

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Hi @smallWstudio,

Thanks for posting here in the Roku Community!

We understand you're still having an issue with the TCM channel not playing content, and only a buffer symbol appears. Since TCM has stated that there has been a technical error, it might be best to reach out to them directly and inquire further about the workaround updates in fixing the issue.

We hope that this issue will be resolved soon.

All the best,
Kash

Takashi O.
Roku Community Moderator

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74 REPLIES 74
Johnny60
Channel Surfer

Re: Watch TCM not receiving new content

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It's the same content available when I log in to watch on chromebook. Nothing updated.

makaiguy
Community Streaming Expert

Re: Watch TCM not receiving new content

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Don't like the sound of that. 

I hope it's just a temporary problem at their end.  I reported it to TCM yesterday via https://tcmdigitalhelp.zendesk.com/hc/en-us/requests/new but have heard nothing back.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
tcm65
Binge Watcher

Re: Watch TCM not receiving new content

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I am having the exact same issue. Most concerning as I use Watch TCM app frequently and enjoy the content. My cable carrier is Spectrum.

Jwitt
Reel Rookie

Re: Watch TCM not receiving new content

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Same issue here in Columbus Ohio. Could the new shakeup at TCM already be making dramatic changes? Not a word about this on the TCM website or channel. 

Johnny60
Channel Surfer

Re: Watch TCM not receiving new content

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Did run across this.Screenshot 2023-07-07 20.18.17.png

makaiguy
Community Streaming Expert

Re: Watch TCM not receiving new content

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@Johnny60-

Thanks for posting this.  None of my searches turned that up, but maybe that's because I don't tweet.

If correct, I guess there's hope WB will get their act together and start adding content to Watch TCM again when they get their "massive technical error" fixed.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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makaiguy
Community Streaming Expert

Re: Watch TCM not receiving new content

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Looks like it's fixed.   Over 100 new film listings arrived today!

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Pompey
Roku Guru

Re: Watch TCM not receiving new content

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Something is still wrong.  There is no option to add on-demand movies to my watch list.

Also, you can't watch them.  They just seem to be thumbnails.

"One great use of words is to hide our thoughts." Voltaire
"We are masters of the unsaid words, but slaves of those we let slip out." Winston Churchill
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makaiguy
Community Streaming Expert

Re: Watch TCM not receiving new content

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Yep, new entries don't seem to load.  Pre-existing entries from before this problem started seem to work okay

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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