Channels & viewing

[markgrim]

Same exact issues here. Roku Ultra 4800X. First one is Roku, 2nd with native TCL App. No settings changes.

[RokuJohnB]

Hi @markgrim,

Greetings from the Roku Community!

We understand you're having trouble with YouTube TV or Live Sports because the colors are washed out. We're happy to help.

Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

Hope you'll find this info useful. Keep us posted on what you find out.

Best,
The Roku Community Team

[wlasley]

washed out look with the Rokusame program thru my TV bypassing RokuLive 4K through the Roku Ultra 2024 is NOT vivid and has a washed out look. The app i use is You Tube TV and extensive troubleshooting led me to load the You Tube TV app within the TV's operating system (bypassing the Roku) and it looks great. Prerecorded 4k You Tube clips THROUGH the Roku are also great, as is live or prerecorded in 1020p or 720p. Just the live 4k is the problem. Anyone else?

(I did come across a temporary work-around: Once you try to view a live 4K event that is subpar, go to: Roku Home>settings>system>software update>check now>OK then return to Roku home, select your app, for me You Tube TV and VOILA it's like it is supposed to be. The flaw in that is if you THEN tune to another program and GO BACK to the live 4k, it's washed out - not vivid!!!!!!!!)

[wlasley]

Hi Mark. Same issue for me. So glad you posted so i know it's not just me! see:

https://community.roku.com/t5/Channels-viewing/Live-4K-picture-quality-issue-with-the-Roku-Ultra-202...

(I did come across a temporary work-around: Once you try to view a live 4K event that is subpar, go to: Roku Home>settings>system>software update>check now>OK then return to Roku home, select your app, for me You Tube TV and VOILA it's like it is supposed to be. The flaw in that is if you THEN tune to another program and GO BACK to the live 4k, it's washed out - not vivid!!!!!!!!)

Wonder when they will listen and DO something? w

[RokuJharra-Q]

Hi @wlasley Welcome to the Roku Community! 

Thanks for sharing your experience with the picture quality on your Roku Ultra! I'm happy to assist you.

To help better, can you let me know if this issue is happening only on this channel? Also, it might help to update the app. Just highlight it, press the * button, and select the "Update" option.

Looking forward to hearing from you!

Best,
The Roku Community Team

[wlasley]

Thanks Jharra, the ONLY channels/programming with this issue is Live 4K through the Roku. (I stream through You Tube TV.) This is ALL the live 4K - so far, NBC, FoxSports, and ESPN. and i will try the * suggestion tonite on the 7:00 pm game on Fox: Maryland at Ohio State. Once I do that, if it comes in properly, if i change to another game or program and wish to return to live 4K will i have to do the * again or will that stick? 

[RokuJharra-Q]

@wlasley @markgrim 

Thank you for your update!

To help us investigate this issue further, please provide the following information.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

Looking forward to your response!

Thanks,
The Roku Community Team

[markgrim]

Don't know what Channel Build number means.

[wlasley]

[RokuJharra-Q]

@wlasley @markgrim 

Thanks for sharing the info! Can you let me know if this issue is happening with other apps or channels, like the Live TV channel, or is it just with YouTube TV?

Appreciate your help!

Best,
The Roku Community Team