Channels & viewing

[Rk10]

I am having identical issue to the original poster - what was the solution here please ?

[RokuEuniceL]

Hi @Rk10,

Greetings from the Roku Community!

We appreciate you letting us know about your streaming issues on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue. For us to better understand the issue that you are experiencing, kindly provide us with additional information:

• When did the issue occur?
• Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
• Are you getting any error messages or error codes when trying to play content?
• Can you send us a photo of the running issue so we can take a closer look at it?

We look forward to hearing from you and looking closely into this issue. Thank you!

Kind regards,                                                                                                                                  Eunice

[CRusso]

This is the same issue I had, addressed on another thread but not resolved. In fact, I exchanged my Roku Ultra for a new one and got the same flashing bars. The components I'm using it with are a Sony Bravia TV and a Denon A/V receiver. 

[RokuJanadeeK]

Hi @CRusso,

Thank you for sharing the experience you've had with this issue.

We'd like to look closely into this, could you send us a photo or clip of the said display issue? What steps have you taken so far? Have you tried performing a system restart on your device? How about plugging it into a different TV?

Please keep us posted with more details.

All the best,
Janadee

[CRusso]

Hi. I've already been through this: reinstall, photos of the problem, ID code, etc. It's all in this thread:

https://community.roku.com/t5/Channels-viewing/Re-Roku-Ultra-has-intermittent-green-flashes/td-p/952...

I never got any more replies so I initiated an exchange. Yet the problem persists. If you have any more ideas not already addressed in the above thread then I'd like to know. But I don't want to go in circles with this. I may have to try a different brand.

[Rk10]

I am having the exact same issue on 2022 ultra. Denon AVR / Sony Bravia.

what is Roku doing to address this issue?