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I have an active Max account through Roku but Max doesnt recognize it

My Roku account says Max is active until August 2025, but when I try to log in to Max, they don't recognize my account. 

I can't seem to find a human to help.

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makaiguy
Community Streaming Expert

Re: I have an active Max account through Roku but Max doesnt recognize it

Your Max account is with Roku, not Max.  Try accessing through THE ROKU CHANNEL.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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