My parents are unable to watch shows on the VIX app, I have restarted the device and tried to login but it is giving an error message that there is an issue with my account but I am able to login via my laptop and there is no issues with any other streaming app on that Roku.
Hi @latinspawn,
A warm welcome here in the Roku Community!
Thanks for sharing this issue with the VIX channel unable to log in. We would recommend trying another troubleshooting, but this time, follow the steps below.
For additional troubleshooting, you can refer to our support page here: How to resolve a channel playback issue.
If the troubleshooting doesn't apply, we recommend contacting the channel support team for additional help. Channel authentication and functionality are managed directly by the channel providers themselves.
Thanks,
Rey
Hi @latinspawn,
A warm welcome here in the Roku Community!
Thanks for sharing this issue with the VIX channel unable to log in. We would recommend trying another troubleshooting, but this time, follow the steps below.
For additional troubleshooting, you can refer to our support page here: How to resolve a channel playback issue.
If the troubleshooting doesn't apply, we recommend contacting the channel support team for additional help. Channel authentication and functionality are managed directly by the channel providers themselves.
Thanks,
Rey