Channels & viewing

[latinspawn]

My parents are unable to watch shows on the VIX app, I have restarted the device and tried to login but it is giving an error message that there is an issue with my account but I am able to login via my laptop and there is no issues with any other streaming app on that Roku. 

[RokuERey · Accepted solution]

Hi @latinspawn,

A warm welcome here in the Roku Community!

Thanks for sharing this issue with the VIX channel unable to log in. We would recommend trying another troubleshooting, but this time, follow the steps below.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

For additional troubleshooting, you can refer to our support page here: How to resolve a channel playback issue.

If the troubleshooting doesn't apply, we recommend contacting the channel support team for additional help. Channel authentication and functionality are managed directly by the channel providers themselves.

Thanks,
Rey

[enetsurfer]

Cannot remove app, due to roku still see app as active

[MrMO]

Did you get ViX working ? Mine loads but doesn't play anything and just freezes ...

[RokuCarly]

Greetings from the Roku Community, @MrMO!

We'd be happy to suggest some steps to help you get back on streaming the VIX app on your Roku. 

Before proceeding, we'd like to gather some information to assess your concern effectively. Kindly let us know the following:

• Do you have an active subscription to this app? If so, is it directly from the standalone app or via Roku?
• What specific troubleshooting steps have you done so far to try and fix the issue?
• Do you have other Roku devices we can try to see if you can access the VIX app?

In the meantime, try to highlight the channel tile of this app and press the star (*) button to update it. 

We'll be looking forward to your update.

Warm regards,
Carly