Channels & viewing

[deb_ack]

The app in question is actually VGK IPTV.  I've had no success in loading Grace Under Fire.  It stops at 13% every time.  I have restarted my Roku stick a few times, with no success in loading the episode.

[RokuJohnB]

Hi @deb_ack,

Thank you for posting here in the Roku Community!
We understand you're having a problem with the VGKTV channel. We're happy to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

Let us know how it works, and we will continue to assist you further.

All the best,

John

[deb_ack]

Thanks, but I have done that.  I also removed the channel and added it back.  And I restarted Roku a few times. I tried loading a couple other shows, and they all hung at 13%. I even turned off my TV and turned it back on.  There is something wrong with this app.

[RokuJohnB]

Hi @deb_ack,

Thank you for sharing this information with us!

We appreciate the effort that you have put into troubleshooting the issue. No worries! We will be delighted to assist you further, but we will need to gather more information. How far is your device from your network router? Did we recently make any changes to your network or network provider? Are your other devices able to connect to the network without any issues or latency?

We look forward to hearing from you soon.

Thanks,

John

[BOBLEG]

This has been going on for MONTHS. It's hilarious 🤣 reading all the advice given to fix the problem. Stop giving **bleep** advice ROKU or fix the problem by getting rid of the channel.

[deb_ack]

1. Not that far.  Up one level in my house and over one room.  I've never had any problems loading movies and shows since using this Roku stick for 2.5 years.

2. No

3. Yes

[RokuJohnB]

Hi @BOBLEG,

Thank you for posting here in the Roku Community!
We'd like to investigate further the issue you're having with the VGKTV channel. What troubleshooting steps have you taken so far? Is this the only channel that is having an issue?

With detailed information, we will be able to assist you further.

Thanks,

John

[RokuJohnB]

Hi @deb_ack,

Thank you for keeping us posted!

We appreciate the information that you have provided to us. Could you provide us with a video or photo of your running issue?

We'll wait for your response.

Kind regards,

John

[deb_ack]

No, a video or picture of the circle in the middle of the screen that shows 13% will not help.  Just picture what I've told you (which is the same as many other people have told you).  Thank you.

[RokuTakashi]

Thanks for keeping us posted, @deb_ack 

A movie or content that won't load or play is an indicator that the channel provider can directly address since most channels on the Roku platform are handled and managed by the channel providers themselves. It's best to reach out to their support for this issue to be addressed directly.

We hope for your understanding regarding this.

All the best,
Kash