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dorrit
Channel Surfer
‎03-05-2023 03:05 PM

Upgraded to Roku Premiere+ model 4630X & a Couple of Channels Giving Problems

I changed my Roku Streaming box from Ultra to Premiere+ model 4630X and while most channels are not a problem in trying to add Rumble and Viki both of which I've had for a long time it looks like they've been added but when I try to go in on them they appear to be coming in and then just drop out.  Any suggestions?  Thanks

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RokuKariza-D
Retired Moderator
‎03-05-2023 05:00 PM

Re: Upgraded to Roku Premiere+ model 4630X & a Couple of Channels Giving Problems

Hi @dorrit 

Thanks for the post.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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