Wanted to see a show, renewed Acorn TV, but should have known better. The renewal shows on Roku. Can't get beyond the login and a page that told me when I cancelled before and do I want to renew. Roku TV won't show the channel. Acorn TV app tells me that "you have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign n. 2500-000000-607"
(so yes, it's a Roku issue)
I've tried adding the app, making sure Roku is up to date, restarting the Roku device, and checking for app updates for Acorn TV (which has a different look than when I last subscribed). I cannot remove the Acorn TV app; there is no prompt to remove it, even after restarting the device.
The subscription shows on the Roku side. It prompted me for a trial, not an account restart, which is probably part but not all the issue. Roku has had issues for years with some services that it allows you to subscribe on the Roku side but the service also has it's own login.
The Acorn TV side, despite showing © 2024 RLJ Entertainment, Inc. at the bottom, doesn't go beyond an account screen telling me when I last subscribed (in 2023), and a button to renew, which goes to a mostly blank screen.
Really fed up with this.
