Channels & viewing

[MAGAYA]

Hi there!
From my Roku account, I can't activate Prime video on my Roku premiere 4K (2023). And, the Roku search section does not exist on my Home.

Thanks in advance for your assistance.

Best, Hans from Libreville, Gabon.

[MAGAYA]

[RokuJanadeeK]

Hi @MAGAYA,

Welcome, and thank you for posting here at the Roku Community!
It will be more effective if you directly contact our Account-Billing team, as they are the best ones who can further assist you with this.

Visit our Account and Billing Support page and choose the "Account, payments, and subscriptions" category. There should be an option where you can talk to one of our live representatives.

If you need further clarification and assistance, let us know.

All the best,
Janadee

[Strega2]

There’s a fairly good chance that since Gabon is not a country in which Roku is supported, Prime has chosen not to support their app on Roku in that location as well.  And the number of countries where search is supported is even smaller.