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gw33
Newbie

Unable to retrieve TBN channel. I have changed Roku password twice, deleted and added TBN app twice

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Lost access to TBN channel.  Network connection reset.  Software updated.  System restarted.

No resolution to ticket # 10114108 after seeral agent assist calls.

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1 Solution

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RokuERey
Community Moderator
Community Moderator

Re: Unable to retrieve TBN channel. I have changed Roku password twice, deleted and added TBN app t

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Hi @gw33,

We appreciate you for reaching us here in the Roku Community!

If you are experiencing channel authentication issues, it is best to report this to the channel provider directly. If basic troubleshooting steps do not resolve the issue, the channel team may need to update the channel to address the problem. It's important to note that Roku only hosts the channels provided on the platform.

You can contact them here at TBN+ Customer Support.

Best regards,
Rey

ERey.
Roku Community Moderator

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1 REPLY 1
RokuERey
Community Moderator
Community Moderator

Re: Unable to retrieve TBN channel. I have changed Roku password twice, deleted and added TBN app t

Jump to solution

Hi @gw33,

We appreciate you for reaching us here in the Roku Community!

If you are experiencing channel authentication issues, it is best to report this to the channel provider directly. If basic troubleshooting steps do not resolve the issue, the channel team may need to update the channel to address the problem. It's important to note that Roku only hosts the channels provided on the platform.

You can contact them here at TBN+ Customer Support.

Best regards,
Rey

ERey.
Roku Community Moderator
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