Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Boatgal
Newbie

Unable to connect to Prime Video Channel

Jump to solution

My Roku is not new, it is black and actually has an Amazon prime, Netflix button on it, but I can no longer access Prime Video on this Roku, does this mean I have to buy a new one or will Roku replace it?

0 Kudos
1 Solution

Accepted Solutions
atc98092
Community Streaming Expert

Re: Unable to connect to Prime Video Channel

Jump to solution

Since you mentioned it's an older device, chances are Amazon has pulled support for it. From a message that came out a couple of years ago:

Amazon will no longer be supporting the Prime Video app on your Roku device (The specific models no longer supported are: 3500X, 2710X, 2720X, 2700X, 3050X, 3100X, 2400X, 3000X, 2500X, 2450X, 3400X, and 3420X) as of 1st November, 2021.

So if your model number is listed above (or perhaps even older than these listed), then you will need to get a new Roku player that supports Prime Video.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

View solution in original post

4 REPLIES 4
RokuKariza-D
Retired Moderator

Re: unable to connect to Prime Video Channel

Jump to solution

Hi @Boatgal

Thanks for reaching out here in the Community!

Could you provide us with the model number of your Roku device? This can be found by navigating to Settings > System > About

Please be advised that Amazon no longer supports the Prime Video app on these Roku devices: 3500X, 2710X, 2720X, 2700X, 3050X, 3100X, 2400X, 3000X, 2500X, 2450X, 3400X, and 3420X as of November 1, 2021.

I hope this helps.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
atc98092
Community Streaming Expert

Re: Unable to connect to Prime Video Channel

Jump to solution

Since you mentioned it's an older device, chances are Amazon has pulled support for it. From a message that came out a couple of years ago:

Amazon will no longer be supporting the Prime Video app on your Roku device (The specific models no longer supported are: 3500X, 2710X, 2720X, 2700X, 3050X, 3100X, 2400X, 3000X, 2500X, 2450X, 3400X, and 3420X) as of 1st November, 2021.

So if your model number is listed above (or perhaps even older than these listed), then you will need to get a new Roku player that supports Prime Video.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
Boatgal
Newbie

Re: Unable to connect to Prime Video Channel

Jump to solution


guess I’ll be purchasing a fire stick

0 Kudos
atc98092
Community Streaming Expert

Re: Unable to connect to Prime Video Channel

Jump to solution

A Fire Stick is certainly one option. But don't blame Roku for Prime Video no longer working on an older device. That was the decision by Amazon, not Roku. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.