Channels & viewing

[Rubén]

uh oh an error has occurred, but we're working on fixing it. we'll be up and streaming again shortly! paramount plus

[RokuNimfa-C]

Hi @Rubén, 

Welcome to the Roku Community. 

We'd like to know more about the issue are experiencing. Can you please provide additional details on the issue? Are you trying to access the content from Paramount+ standalone or through The Roku Channel?  Does the issue only occur on a specific channel or all channels on your Roku device? What troubleshooting steps have you already taken to try to resolve the issue?

Let us know about these details, so we can best assist you. 


Regards, 
Nimfa 

[Ernestonatiu]

It's also happening for us. It just says "Uh-oh. An error occurred, bur we're working on fixing it. We'll be up and streaming shortly!" when we open the Paramount+ channel on our roku tv. We need answers! 

[RokuNimfa-C]

Greeting @Ernestonatiu, 

Thanks for reaching out to the Roku Community. 

Let us help you get connected with the channel. Does the issue only occur on a specific channel or all channels on your Roku device? Were you trying to access the Paramount+ standalone or through The Roku Channel? Have you taken a step to resolve the issue, if so what steps are those? 

With more details, we will be able to assist you further. 


Regards, 
Nimfa

[ladytryst]

This only happens with the paramountplus standalone ap on my Roku tv. Ap.works.fine on my fire tv.and.fire stick on other devices. 

[RokuMary-F]

Hi @ladytryst,

Thanks for your first post in the Roku Community!

We appreciate you informing us that you've been having this trouble with playing content on the Paramount+ channel.

We recommend starting performing the below steps and see if you can resolve the issue:

1. Remove the channel from the Roku device
2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
3. Re-add the channel back to the Roku device

One additional suggestion we would like for you to try by performing a system update. You can check for a manual system update by navigating to Home > Settings > System > System update > Check now. and see if you notice any difference.

For more troubleshooting steps with any channel playback issue, follow our Support link: How to resolve a channel playback issue | Official Roku Support

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.


Best regards,
Mary