Channels & viewing

[ThisishT]

Roku Express 4K+ OS - 14.0 build4.12221-E4 - When I scroll down the What to Watch section to where the Tubi-Free Movies & TV tab is located the page will freeze on that tab. The remote directional (U-R-D-L-OK) and *asterisk buttons have no effect to advance the page. The Home and/or back buttons are the only way to escape from the Tubi-Free Movies & TV tab. I have restarted the device several times, yet the issue persists. Anyone know what the issue is. 

[RokuCarly]

Hi, @ThisishT.

Greetings from the Roku Community!

Thanks for letting us know about this. We'd like to suggest some steps to help you troubleshoot.

Before we proceed further, could you let us know if this issue also occurs when you try to access the Tubi app directly from your Home screen instead of the What to Watch section?

In the meantime, let's try removing the "What to Watch" section and then re-adding it to see if that makes a difference. Go to Settings > Home Screen > What to Watch > Hide. After hiding it, go back and unhide it.

We'll be looking forward to your update.

Best regards,
Carly

[ThisishT]

Hi RokuCarly, I am able to access the Tubi app directly from the Home screen. When I access the What to Watch section and scroll down the associated content row list the screen will freeze (and no longer advance Up, Down, Right, Left) as soon as the Tubi content row list is being viewed. I have performed all of the Roku troubleshooting steps many times including a factory reset in addition to the steps that you have suggested. The issue remains persistent.  Best regards ThisishT

[RokuCarly]

Hi, @ThisishT.

Thank you for the additional information and your efforts in troubleshooting. In this case, we'll coordinate this with our relevant team for review.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Regards,
Carly

[AvsGunnar]

@ThisishT 

The Roku What to Watch was locking up/freezing on different selections/categories the other day (ie. sometimes when it reached Peacock, other times Max, sometime Tubi.).  Had to Back out, press up/down arrow to select an item on the left hand side menu  of Home Screen(ie. Streaming Store, LiveTV, etc) and then go back into What to Watch.

Sometimes it would freeze again on the same tile category again, other times it would not. (Even when it did not freeze, could not go left or right under the Category selection.)

Today all seems to be working fine, no freezing.