Channels & viewing

[Comgoddess]

This problem started today.  I've checked previous posts about this issue but there doesn't seem to be any resolution.  I've restarted my Roku Express 4K+ several times and did the left menu navigation suggestion but it doesn't bring back my tiles.  I went into Streaming Apps and it won't let me install anything, new or existing apps. Attached is a photo of my screen (ignore reflection of windows). 

In System Info, it shows that my Roku account is not available.

Model 3941RW

Software version: 14.1

Device ID: S0AH514ANNH8

[Comgoddess]

I might add that I checked my online Roku account and all 3 of my Roku devices no longer show up. It states "You don’t have any streaming devices."

[renojim]

Is there anything under the Settings?  Can you get to Settings->System->About?

[Comgoddess]

I had to do a factory reset on each of my devices since they weren't showing up in my online account.

[RokuTakashi]

Hi, @Comgoddess 

Thanks for posting here in the Roku Community.

We see that you've encountered an issue with the missing channel tiles on your Roku Home Screen, and we're here to gather more information for us to assist you in addressing the issue.

Since you have performed a troubleshooting step, may we know the result of the factory reset on your device? Did the issue persist after performing it?

Keep us posted, and we'll assist you further.

Best,

The Roku Communtiy team. 

[Comgoddess · Accepted solution]

I had to factory reset all 3 of my Roku devices. It was a hassle to add all my channels, sort them, and enter login information, but so far, they're still working.

I have no idea why my devices disappeared from my account and apparently, neither does Roku.

[RokuJharra-Q]

Thanks for keeping us posted, @Comgoddess!

We appreciate you bringing this issue to our attention and understand the inconvenience it must have caused you. We will ensure to take note of this and share it with our team.

If you experience the issue again, don’t hesitate to contact us. We’re here to help and want to resolve this for you as quickly as possible.

Thank you for your understanding and patience!

Best,
The Roku Community Team