Channels & viewing

[RokuERey]

Hi @LisaCW,

A warm welcome from the Roku Community!

We understand and appreciate your report about this issue going on with The Roku Channel on your Smart TVs. 

Please be aware that this has been forwarded and is currently under investigation. We still don't have further updates about this but we'll make sure to keep an on both boards.

In the meantime, we appreciate your patience and understanding regarding this.

Best regards,
Rey 

[RW6]

Hello I think you are working on this issue but please accelerate the project as much as possible because there are many users waiting for resolution. Same exact issue in our household as well. All of a sudden received the Temporarily Unavailable message and all other apps are working fine. We did try uninstalling and reinstalling the app. ****Our Samsung Smart TV model is UN50KU630D ****

[RokuJechealR]

Hi @RW6,

Thanks for taking the first post in the Roku Community!

We apologize for any inconvenience this may have caused you. We appreciate the steps you have taken in trying to resolve the issue. Please be aware that we are doing our best to get back to you as soon as possible. As of the moment, our team is still investigating this issue, but rest assured that we'll send the update on this thread once feedback is available.

Hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

All the best,
Chel

[rblaust]

@RokuJechealR your most recent post in response is a near duplicate of previous moderator posts. It provides no information, no indication of when this issue might be resolved and makes me wonder, and possibly many other people wonder, if this issue is even being investigated. I hate to be cynical, but maybe Roku is just waiting for us to get tired of waiting and will just go away. 

[Dale16834]

Just bought a new TV , the kids were excited about the Roku Channel, but it don't work. I guess it was mistake buy it ?

Looks like it's an ongoing unresolved problem with the roku channel?

[RokuJechealR]

Hi @Dale16834,

Welcome to the Roku Community!

We're sorry to hear about the experience with The Roku Channel. We'd like to know more about how we can help. Could you please tell us which Roku device you are having trouble with? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Could you let us know which TV model is giving you trouble? Are you encountering any error codes or messages? In addition, what troubleshooting steps have you already taken so far to try to resolve the issue?

By providing additional details, we will be better equipped to provide you with further assistance.

All the best,
Chel

[LouF]

I noticed that the Build Date on my Roku app was recently updated but the App Version remains at 1.1.47

Did a fresh uninstall/reinstall to be sure I had the latest version but it is still broken

[RokuJechealR]

Hi @LouF,

Thanks for reaching out for support here in the Roku Community!

We apologize for any inconvenience this may have caused with The Roku Channel. Also, we appreciate the troubleshooting steps you have taken to resolve the issue. We'd like to know more about how we can help. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you encountering any error messages or codes when accessing the channel? In addition, are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem?

On the other hand, it's a good practice to remove the channel, restart your Roku device, and then add the channel again to resolve playback problems. That step is crucial when performing troubleshooting. If you haven't tried the suggested order, we would recommend giving it a shot once again. To restart from the Settings menu, navigate to Settings > System > Power. (If you do not see a Power submenu, skip to the next step.) System restart.

We look forward to hearing from you and looking closely into this issue.

All the best,
Chel

[rblaust]

@RokuJechealR It's not just Roku devices. A number of us have older Samsung TVs with the Roku app installed. After working perfectly for a number of years we suddenly started getting The Roku Channel is temporarily unavailable. This has been going on for weeks without any information about a fix? Is Roku no longer supporting the Roku app on older Samsung TVs?

[RokuJechealR]

Hi @rblaust,

We appreciate the update!

Thanks also for clarifying the issue you've been experiencing with The Roku Channel on Samsung TV. We apologize for the inconvenience you have gone through.

As of the moment, we don't have any information to share. As we work on the issue, we are hoping for your patience and understanding. Further developments about our investigation will be provided as an update in this thread.

In the meantime, please help us with the required details so we can send additional information for the investigation to our engineering team. Can you please provide us with the following information:

• TV model/ Serial number
• A photo of the issue

We look forward to hearing your response and receiving your device details.

All the best,
Chel