Channels & viewing

[RokuJechealR]

Hi Community users,

Thanks for posting in the Roku Community regarding the issue you are experiencing while streaming the Hidive channel on your Roku device.

If you have tried following the troubleshooting steps on our support page: How to resolve a channel playback issue

If you are still unable to play videos from one channel after attempting the suggestions on the link, videos from other channels play fine; contact the channel provider's customer support team to report the issue and get help.

You may reach them here: Hidive Support.

The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

In the meantime, you can highlight the Hidive channel tile and press the star (*) button on your remote to update it.

We eagerly await your response and assure you we will thoroughly investigate this issue.

All the best,
Chel

[Pauru]

Me too. No luck with restart and reload.  Same black screen.

[jlseber]

I have a Roku Ultra Le. Hidive just shows a black screen when it is selected. I have rebooted the Roku with no change. All other mainstream channels I have tested work fine. I also have an Amazon Fire Cube and it plays Hidive properly, so it's not a network issue.  Any help would be appreciated.

[RokuCarly]

Hi, @Pauru @Dash66.

Welcome to the Roku Community!

We appreciate the efforts you've taken to troubleshoot this app. If the issue persists, we highly recommend coordinating with the channel provider, as they manage and maintain their app on the Roku streaming platform independently.

You may connect with their team for further assistance here: HIDIVE Support

We hope this will be sorted out soon.

Best regards,
Carly

[RokuCarly]

Welcome to the Roku Community, @jlseber!

Thanks for letting us know about this. Rest assured that we'll review your concern so you can get back on streaming the Hidive app.

If you have tried all the possible troubleshooting steps to no avail, we highly recommend coordinating this directly with the channel provider for further assistance as they manage and maintain their app on the Roku streaming platform independently. 

Kindly refer to @RokuJechealR's post above for more details.

Let us know how it goes and we'll go from there. 

Best regards,
Carly

[Dhurley]

Same issue with Model 4630X - Roku Premiere+. Blank. Delete, restart, reinstall, and still blank.

[Dhurley]

Also contacted hidive and started a ticket with them. Sounds like I wasn’t the first.

[Dlowkey75]

I’m having the same issue I’ve reached out to Hidive and answered all their questions but I still haven’t gotten a resolution.

[RokuCarly]

Hi Community users!

Greetings from the Roku Community.

Thanks for bringing this to our attention. Rest assured that we'll coordinate this with the team for review. In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

[jummpeur]

Also spoke with hidive and opened a ticket with them. Sounds as if I wasn't the first.