Channels & viewing

[RokuCarly]

We're grateful to have you here in the Roku Community, @Chsgt!

Thanks for sharing your input. We'd be happy to provide further information about this. 

Since this is an isolated case involving The Chosen App exclusively, we strongly advise that you contact their Support team for further assistance and clarification.

Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. We don't have access to how they run their app on the Roku streaming platform.

You may reach them here: The Chosen App Support

We hope you find this information helpful.

Warm regards,
Carly

[Chsgt · Accepted solution]

I've been emailing the Chosen app personnel.  We finally figured out why it wouldn't work on my TV.  I have a 4K TV (new as my old TV was not 4K and worked with Season 4).  The problem was with the Display Type in the ROKU settings.  I set it back to 1080P and now it works perfectly.  I guess I need to update my ROKU stick as mine is old and doesn't support 4K.

So, if anyone is having trouble watching Season 4 of The Chosen, I suggest looking into the Display Type setting on their ROKU device.  Maybe it will help.

My version of The Chosen app is 2.11 (maybe 2.1.1) and it works.  Hope this helps someone.

[RokuCarly]

@Chsgt 

Thank you for sharing this resolution with us.

For future reference, you may check for available software updates on your Roku devices under Settings > System > Software update > Check Now.

Furthermore, if you also have a Roku TV, you may change the display type under Settings > Display. 

Here are the support articles dedicated to this:

• How to update the software on your Roku streaming device
• How to change the display type on your Roku streaming player

We hope this helps.

Warm regards,
Carly