Forum Discussion

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Mbeywilliams

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?
 

Thanks,
Danny

Zowar13's avatar
Zowar13
Newbie
4 years ago

Removing Tennis Channel app from Roku - updating & restarting Roku - then reinstalling Tennis Channel - I still get "API Failure the connection timed out". Any other advice?

  • Kleerob's avatar
    Kleerob
    Newbie
    4 years ago

    I am having the same issues, removed channel, restarted the router, reinstalled the channel on my Roku TV and nothing. Extremely frustrating...

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi Zowar13 Kleerob

      Thanks for letting us know all that you've done.

      Since removing the channel then re-installing it back in didn't resolve the issue you're experiencing, I'd suggest following RokuDanny-R's suggestion above. The channel provider's customer support team is the best one to assist you with this matter. 

      We appreciate your understanding.


      All the best,
      Kariza

  • Peacefulleigh's avatar
    Peacefulleigh
    Channel Surfer
    4 years ago

    Please go to tennis channel.com/help and in the top right corner there is a request help link.  I have been having this problem for days and am trying to get them to fix it.  The problem is at their end - please let them know you are having the same problem.  Strength in numbers hopefully….