Channels & viewing

[galla4]

I have a Roku Ultra that is from either 2019 or 2020.

This has been happening for ages! Netflix will pause every at least 6 seconds. Makes it completely unwatchable. Hulu will pause once during every show I watch, unless I watch multiple episodes of the same show in a row, then it's only during the first episode. If I switch to a different show, it will pause. I am home alone often, so no one else is using the internet but me. Only these apps, nothing else (max, peacock, disney) None of our other non Roku devices do this. I have-

• Contacted all three Hulu, Netflix and Roku. No one could help
• Restarted apps
• Deleted the apps
• Unplugged the Roku
• Completely wiped the Roku itself
• Repeatedly made sure the Roku is updated
• Repeatedly checked my internet connection (wifi says "excellent")
• Restarted my internet connection
• Even stopped using it entirely for a while.

Do I need a new Roku Device? If I do, are the cheaper options the same thing?

[JWS9518]

What brand and model of Router are you using?  How old is the router? How many devices (not just streaming but internet of things (smart devices are connected to your router)? An older router may not be able to handle all the devices connected if it is an old one.

Have you checked if there is a firmware update for the router?

Have you tried using a network cable and hardwiring the Roku into the router and see if the problem still occurs?