Channels & viewing

[hello100]

Tagesschau 

The channel opens for a short time and then leaves.

This has been going on for 2 days.  Since October 8, 2023.

[RokuTakashi · Accepted solution]

Hi @hello100,

Greetings and welcome to the Roku Community!

We saw your post, and we'd like to chime in and provide support. We can perform a troubleshooting step with his channel issue to resolve this. Kindly follow the steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

Please keep us posted on what you find out.

All the best,
Kash

[Fritzenshiften]

That does not work.  I tried removing and reinstalling a few times and did not work.Does anyone have ideas?

[RokuTakashi]

Thanks for keeping us posted, @Fritzenshiften

Is this issue isolated with the channel you've mentioned here with us or does the playback issue also occur with other channels?

Your response would be much appreciated.

All the best,
Kash

[AJ17]

I’m experiencing the same issue with Tagesschau.  Tried the trouble shooting solution provided by Kash, but it did not resolve the problem.

Tagesschau plays for a few seconds, and then stops.

[RokuJanadeeK]

Thanks for trying the provided troubleshooting steps, @AJ17.

If issues with channels on the Roku platform cannot be fixed by our provided fixes, we suggest you reach out to the provider directly to inquire further, as this issue may be known on their end.

Let us know your findings.

Regards,
Janadee