Channels & viewing

[Lithorn]

We have Roku televisions as well as smart tvs with Roku sticks. We have a number of streaming services, most of which were subscribed to directly from the providers, but three which were subscribed to through my Roku account. A couple days ago, all three services paid for through Roku sign out on all televisions in the house. There is no way to sign back in to these because the account is through Roku, so I have no login directly to these services. Suggestions online said to try restarts or unplugging. I have tried both on every television,  but no change. There were also suggestions to delete and reinstall these apps. Unlike the directly subscribed apps, using '*' does not offer a delete option for these apps that are purchased through Roku. I'm stuck. Ideas?

[Susank1]

I have the same issue with my Discovery+ subscription thru Roku, but only on my Roku TV, not on my TV with the Roku stick.  I have tried everything!  The only option left that I can think of is to cancel the subscription, and after the subscription lapses, re-subscribe and add the channel back.  Not even sure that will be worth the hassle, or if it will fix the issue!

Anyone have any other suggestions???  Ive been trying for weeks!

[makaiguy]

@Lithorn, @Susank1 -

Many (most? all?) channels with subscriptions made through Roku can be accessed from within The Roku Channel.  No logins should be required as you are already logged into your ROKU account.

[Susank1]

Thank you @makaiguy.  I did try going to Discovery+ content on the Roku channel and unfortunately it did not let me access the content via that method either.  It asked me if I wanted to start a 7 day trial (no option to say no) and when I did that it told me I already had an active subscription but still wanted me to log in!  😞

[Lithorn]

@makaiguy 

It shouldn't require a login, you are right, and it never has before. A recent update has caused this problem, and I cannot seem to find a workaround. 

I even found how to access the device hidden app list screen to directly delete the apps, then did a full restart, then reinstalled them. It still has the same problem. 

[RokuJharra-Q]

Hey everyone!

Thank you for sharing your concerns about the Discovery+ subscription not working, I'm here to help!

Let’s try a few things to see if we can fix it:

1. Update the app
   Highlight the app > Press the star (*) button on your Roku remote > Check for update
2. Restart your Roku device/TV
   Navigate to Settings, then select System, followed by Power, or click on System Restart.

If the issue continues, please share the following information:

• Device info (Settings > System > About)
• Tracker and GC (Home 5x, Back 5x)
• Which specific app(s) are affected? (Is this the only app affected?)
• A picture of the error code
• Channel build version

Thanks for your patience and help!

Roku Community Team

[Susank1]

@RokuJharra-Q 

I previously tried updating the app.  I did the same just now, but there is no update available.

I did a system restart as per your guidance.  Nothing changed.

Device - Roku TV TCL model 55S435 (if you need anything else from the system info please let me know).

I dont know what GC is but I did do the Home 5x and Back 5x and nothing remarkable happened to note here.

Only my Discovery+ app is affected, and ONLY on my Roku TV, not on a separate TV with a Roku 4K express box.  My other subscriptions are not impacted.

I cant send an error code because I have never gotten one.  Only messages and screens telling me I need to login to the app. When I try to access Discovery+ content via the Roku Channel, it first asks me if I want to subscribe and then tells me I already have an active subscription.  Either way it wont let me view the content.

The Discovery+ app is version 5.0 build 2.

Hopefully I’ve provided everything you requested.  If not, let me know.  Thank you for ant guidance you can provide!