Channels & viewing

[litlbill]

Have tried all possible solutions posted. Roku Premiere not eligible for assistance?!!  Have strong internet connection but when I select any channel, including the Roku Channel, from the Home Page, a quick flash to a silent black screen.  Possible the the Premiere has just died?

[RokuMary-F]

Hi @litlbill,

Thanks for your first post in the Roku Community!

We understand that you are getting a black screen when playing content on your Roku Premiere. We will work with you to know what went wrong so we can assist you further and fix the issue but we need more details.

Here are a few questions here to better understand what you're experiencing:

• When did this issue first start occurring?
• What specific troubleshooting steps have you taken so far to try to resolve the issue?
• Is there a light showing on your device?
• How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?
• Have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?
• Have you tried taking a look here in our Support resources and following the steps to see if there's a difference? What to do if you cannot see the picture from your Roku® streaming player on your TV | Official Roku...

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary