Channels & viewing

[wlbundy]

The "Angel Studios" app does not show in my apps on my home screen on a Element Roku Tv After it has been installed but works when open from app after using the search tool. I am logged into my account and app is activated. There is no way to uninstall if the app does not have an icon in the apps list. Have restarted Roku several times and updated.

[RokuTakashi · Accepted solution]

Hi, @wlbundy 

Greetings, and welcome to the Roku Community.

We appreciate you for sharing your concern with us regarding the Angel Studios app not appearing on your channel tile list, and we're here to help, We would like to suggest adding the app manually through the Roku website and see if it reflects on our screen. Kindly follow the steps below:

Please refer to the Angle Studios app on Roku at this link: Angle Studios

1. Go to channelstore.roku.com
2. Sign in to your Roku account
3. Browse the categories and genres, or search to find a specific app and select Details to learn more about an app
4. Select Add channel to install the app on your Roku device

If the app does not appear on your Roku device, go to your Roku device and select Settings > System > System update > Check now.

For more information, you can visit How to add apps to your Roku streaming device

We hope this works, and feel free to let us know if you have further concerns or inquries.

Best wishes,
Kash

[solofish1]

I am having the exact same issue. I have verified that the Angel Studios app has been successfully installed (both on my Roku TV and my laptop), I have reset my Roku password, and I have checked the app on my Roku TV for updates (there were none). Nothing works and I cannot easily access the Angel app using my Roku TV. I have to do a search for it every single time, so it is a total pain. Are there other things to try to make the app show up on my home screen? 

[RokuTakashi]

Hi, @solofish1 

Greetings, and welcome to the Roku Community.

We appreciate you for providing us with further information regarding the situation of Angel Studios on the Roku platform. Our team would like to collect more details for us to investigate this matter. Kindly provide the information below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Steps to reproduce the issue.
• Image referring to the issue.

These details will be the basis of the investigation that will be conducted to develop a resolution. We hope for your response and continuous cooperation in this thread.

Best wishes,
Kash

[solofish1]

I responded to this thread via email reply a week ago and have not received a response back. Are there any updates? Thank you!

[AvsGunnar]

@solofish1 

Follow the procedure outlined in this other related thread and see if it resolves your issue.

https://community.roku.com/t5/Channels-viewing/Apple-TV-App-Installed-But-Not-Showing-Up/m-p/1018105...

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Edited to add... You cannot reply to the forum via email.  Need to make a posting in the thread for responses.

[solofish1]

@RokuTakashi Since it seems the email I sent as a reply did not get received, I have the information below, but I prefer not to share the full serial number of my TV in an open forum. Here is the rest of the information:

Roku device model: TCL 55S403 model 7105X Roku TV
Serial number: Yxxxxxxxxxx4
Device ID: 9T67AK135624
OS version: 14.0 build 4.12221-30
GC version: 12.6.32
Tracker ID: issue ID 24-468-133
Channel build version: I cannot access the app on the home screen because it will not show up there (this is the problem I have been describing and needing help with). I can only get to the app from doing a search each and every time - when I press * after opening the Angel Studios app after accessing it from the search screen, nothing happens. There is no option to add the app to the home screen menu. It just says, "open app." 

[AvsGunnar]

@solofish1 

You will need to remove the Angel Studio app from your device and reinstall it using the Search feature from your device. (do not install it from the online Streaming Store).

This is occurring with different users and different channels/apps when attempting to install from the online Roku Streaming/Channel Store. (channel/app gets installed, cannot be seen on Home Screen, and only accessed/opened using Search).

Not sure if you saw the link previously posted for the Roku remote procedure to accomplish the removal and reinstall.