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jbt9955
Newbie

Upgrade my MLB account to watch games. I have already done that. My access suddenly stopped.

 I have had an MLB subscription for years, and I have been watching games on Roku for the past couple of years.

 

I typically go to Roku to watch the day's game late at night.  Last night when I went to MLB, my Roku account would not let me watch the day's game.  The only way I could get access was to Upgrade my MLB account.

 

The problem is that my account was upgraded and paid for back on April 10.  I have watched every game every night until last night, when I suddenly couldn't access the game.

 

I called MLB.com and spoke to a tech there for an hour.  He verified my account was in good standing, so we tried several different things.  Signed in and out.  Still a problem.  We removed MLB from Roku and then put it back.  Still a problem.  We went to Roku's settings and did a factory reset.  Still a problem.  As far as MLB is concerned, my account is in good standing and something in Roku is causing the problem.

I can't talk to anybody at Roku, so I'm here trying to find a solution.

 

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator

Re: Upgrade my MLB account to watch games. I have already done that. My access suddenly stopped.

Hi @jbt9955,

Thanks for your first post in the Roku Community!

We're sorry to hear that you've been having this trouble with playing content on the MLB channel.

In order to resolve this subscription issue, please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

Please let us know if there are other related issues that we can further take a look at.


Best regards,
Mary

Mary F.
Roku Community Moderator
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