Channels & viewing

[acandy]

For several weeks now I have been unable to access disney+, hulu, and now prime video.  I get an error code for disney, but with prime, the codes to log in never even show up.  The apps work on every other device in the house.

[RokuJanadeeK · Accepted solution]

Hi @acandy,

Thank you for reporting this issue to the Roku Community!

We understand that you are unable to stream multiple channels on your device. We're happy to help.

We would recommend the basic troubleshooting sequence below:

1. Remove the channel: navigate to your home screen, move to the right, highlight the app, press Star*, then select Remove channel.
2. Perform a system reboot. Navigate to your home and select Settings > System > Power (skip if unavailable) > System restart.
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Additionally, we would suggest rebooting your router or connecting your device to a mobile hotspot just to check if there will be a difference as the issue is happening for multiple channels.

We hope this helps. Let us know if you have further inquiries.

All the best,
Janadee

[acandy]

I have done all these steps, it still does not allow me to log in to any of the services.

[MZ3]

Did both, did not work

[RokuElmer-H]

Hi, @acandy and @MZ3!

We apologize for the inconvenience you are experiencing while trying to access your app on your Roku TV/device. In order to address this issue, our support team requires additional information. Please provide the details requested below:

• Roku TV model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• If possible you can send us a photo of the tracker

Once we receive the requested information, we will forward it to the appropriate Roku team for further investigation. We look forward to your response.

Thanks,
Elmer

[acandy]

Here it is! Please help!

[RokuJanadeeK]

We appreciate the follow-up, @acandy.

Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

Let us know if you have further inquiries regarding this.

All the best,
Janadee