Channels & viewing

[Alnovander]

When I am in Spotify and trying to select a certain song (it’s not on shuffle) it will jump to a different song. Like I’ll select, Some Nights to play from the “Songs to Sing in the Shower” playlist and it will jump to 9 to 5 instead. It happens in other playlists too but that’s just an example. I’ve deleted and reinstalled the app. Got rid of other apps to see if it’s slowing it down. Restarted my Roku. I’ve tried everything. I’m assuming it’s with the Spotify app and needs a bug fixed but I’m wondering if anyone else is having this issue. 

[RokuTakashi · Accepted solution]

Hi @Alnovander,

Greetings and welcome to the Roku Community!

Thanks for sharing this information with us, and we understand that you've encountered some channel issues with Spotify. We certainly advise you to reach out to the channel directly and let them know about your experience since channel providers maintain their channels on the Roku platform. 

For more information regarding Spotify support, kindly refer to this link: Support - Spotify

We hope the best for you.

All the best,
Kash

[RokuTakashi · Accepted solution]

Hi @eileenquall,

Thanks for posting, and welcome to the Roku Community with your first post.

This seems like an issue with the Spotify channel itself, and we appreciate your efforts and time taken to resolve the issue. As previously mentioned in this thread above, you may want to contact Spotify's support directly to resolve this. Also, their contact information was also included in the previous comment.

Regards,
Kash