Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.

Dies the same on my Roku Ultra so not an upgrade problem.

1 Solution

Accepted Solutions

Hi @Cosborne_24,

We appreciate the update!

We understand that you are having issues with Spotify. We're happy to help. Kindly try the basic troubleshooting sequence below:

Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue persists, we highly suggest that you contact Spotify Support, as this issue may be specific to them.

Let us know if you have further inquiries.

All the best,
Janadee

Nadee K.
Roku Community Moderator

View solution in original post

1 REPLY 1

Hi @Cosborne_24,

We appreciate the update!

We understand that you are having issues with Spotify. We're happy to help. Kindly try the basic troubleshooting sequence below:

Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue persists, we highly suggest that you contact Spotify Support, as this issue may be specific to them.

Let us know if you have further inquiries.

All the best,
Janadee

Nadee K.
Roku Community Moderator