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Spotify cannot play video, freezes and restarts

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Dies the same on my Roku Ultra so not an upgrade problem.

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Spotify cannot play video, freezes and restarts

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We appreciate the update!

We understand that you are having issues with Spotify. We're happy to help. Kindly try the basic troubleshooting sequence below:
 
  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
If the issue persists, we highly suggest that you contact Spotify Support, as this issue may be specific to them.

Let us know if you have further inquiries.

All the best,
Janadee
Nadee K.
Roku Community Moderator

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Spotify cannot play video, freezes and restarts

Jump to solution
 

We appreciate the update!

We understand that you are having issues with Spotify. We're happy to help. Kindly try the basic troubleshooting sequence below:
 
  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
If the issue persists, we highly suggest that you contact Spotify Support, as this issue may be specific to them.

Let us know if you have further inquiries.

All the best,
Janadee
Nadee K.
Roku Community Moderator
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