Channels & viewing

[MAC55]

I agree with @Mjbarnes that it is definitely a Roku-generated issue, during Roku ads.  It was  The kids running ad that was the issue earlier this month.  Yesterday, ad #3 of 4 ended up a totally blank/black screen that couldn't be moved forward so I couldn't watch the end of the episode.

I am intentionally staying away from watching anything on my Roku app because it's just too frustrating.  Hopefully Roku can get this resolved.

[Mjbarnes]

Last night I tried to watch something on the Roku app on my Samsung TV, and the Spiderwick commercial stalled the episode again. I went to sleep with the TV on, and woke up hours later to this screen stuck for at least an hour, likely longer.

[RokuJechealR]

Hi Community users,

Thanks for posting here in the Roku Community!

We want nothing more than to have you uninterrupted streaming. We'll be collecting some details related to your Roku device and the app itself. Please provide the following information:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About.)
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button.)
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.)
• A photo or video clip referring to the issue.

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

All the best,
Chel

[zzz12]

So annoying!

[RokuJechealR]

Hi @zzz12,

Greetings from the Roku Community!

We are currently aware, and our engineering team has been investigating this issue closely.
In the meantime, please help us with the required details I've posted above so we can send additional information for the investigation to our engineering team.

Please keep us posted with the details.

All the best,
Chel