Hi, @KimIris27
Thanks for posting here in the Roku Community.
We appreciate you for sharing this information with us, and we're sorry to hear that this has affected your streaming experience. We'd like to gather further details regarding the issue so can assist further. Please provide the information below:
- What specific Roku device you are having issues with?
- Are you receiving any error codes/messages?
- What steps have you taken so far to resolve the issue?
With more details we receive, it would help us better understand the issue and take further actions to assist.
Best wishes,
Kash
Takashi O.
Roku Community Moderator