Channels & viewing

[Jgrabb]

Since spectrum updated their tv app. Everyday I have to sign into this app to use it on 2 different Roku sticks , they say it's a modem BUT every other streaming app under the sun but spectrums work fine, so I can't believe that solution at all

[tomklem]

Any update on this? My Roku TV makes me sign into Spectrum app every other day. No other apps do that. I have Spectrum app on my Samsung tv and it does not reset my profile like ROKU does.

[Jgrabb]

Nope, spectrum tech of their app told me too bad, not enough people with the issue you should complain too, who knows

[MzGina]

I just installed my Roku stick11/24/22 and everything was working fine. I tried to switch to spectrum yesterday morning 12/05/22 and it started buffering and switched to the message something went wrong rip-999. I reinstalled the spectrum app and it still wouldn’t open back up. Any suggestions?

[makaiguy]

@MzGina-

After removing a channel, like your Spectrum app, best practice is to restart your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.

Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System.

This should assure you of a clean install of the current release of the channel app.  If the app itself has the problem, you need to get help from the app developer -- Spectrum in this case.

[Msblonde2you]

We have 5 tvs and my roku one is the only TV that makes me sign into Spectrum every time.   It's not Spectrum is roku.  This is irritating me!!

[Stonesie]

This is currently happening to me as well.  EXTREMELY annoying.

[kakrueg]

Same thing happens to me. So ready to go to Hulu Live!

[RokuAnjelie]

Hi @Stonesie,

Thank you for posting here in the Roku Community!

Have you tried removing Spectrum app? performing a system reboot, and then adding it again? If not, we'd be more than happy to assist you with this, 

as this is a crucial process that needs to be done precisely. Just follow the steps provided below:

• Remove the Spectrum App: press Home > move to the right and highlight the Spectrum app > press Star* > select Remove channel.
• Reboot your device's system: press Home > Settings > System >Power> System restart.
• Add the channel again: press Home > select Store > select Channels and look for the Spectrum app > select Add channel.

If the issue is still persistent, let us know and we're here to further assist you with this.

Thanks,

Anjelie

[vbtytan]

I am having this same issue.  Here's the thing.  I have no problem on my other roku tv's, just one of them.