Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Suzieqdavis
Reel Rookie

Spectrum app won appear on the home screen

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App will not appear on my home screen. I have to go to the search screen to open.  I can't delete it either.

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Suzieqdavis
Reel Rookie

Re: Spectrum app won appear on the home screen

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Thank you.  When I was trying before, I couldn't get the correct screen to appear on my phone app, this time it came up and I was able to remove it and add it back.  Much appreciated!!!

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makaiguy
Community Streaming Expert

Re: Spectrum app won appear on the home screen

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@Suzieqdavis-

If the channel doesn't show on your home screen so it can be removed, try to use the official Roku remote app on an Android/iOS phone/tablet connected to one of the Rokus on your account to remove the channel from your account. At the bottom of the app's Home screen, click Search and do a search for the installed channel name.   If it finds the channel, on the resulting screen you should get options to Launch the channel on your Roku, or Remove the channel.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Suzieqdavis
Reel Rookie

Re: Spectrum app won appear on the home screen

Jump to solution

Thank you.  When I was trying before, I couldn't get the correct screen to appear on my phone app, this time it came up and I was able to remove it and add it back.  Much appreciated!!!

makaiguy
Community Streaming Expert

Re: Spectrum app won appear on the home screen

Jump to solution

@Suzieqdavis-

Thanks for reporting back.  When you re-added the channel, did it show up on your home screen this time?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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