Channels & viewing

[Trayci6768]

I USED to love this app. the new format is terrible. upcoming matches are directly above replays which are then unnecessary to watch because the outcome is obvious in the upcoming. The replay times you could hide are back making it obvious who wins based on time remaining. There is no more open guide function while watching live matches to browse other live matches while being able to hear the one you're watching. Put replays and live and upcoming in separate areas so we can catch up on missed matches without the spoilers. I will not renew with it this way. As a matter of fact this is NOT what I paid for and should be able to cancel with a prorated refund. Did anyone test this on long-term loyal subscribers? I can't imagine they liked this especially for the money spent. 

[AvsGunnar · Accepted solution]

@Trayci6768 

Just keep in mind that that the Tennis Channel Plus channel/app was developed by the Tennis Channel for use on Roku devices.  Roku did not develop the channel/app.

For any changes/suggestions to the channel/app to actually occur, a user would need to contact the develop of the channel/app, which in this case is the Tennis Channel.

From their website, https://www.tennischannel.com/en-us/page/pluslive, looks like there are a few options to contact their customer service. https://tennischannel.freshdesk.com/support/solutions/articles/153000157171-how-do-i-contact-custome...

[Teemc13]

I hate the new format! Spoilers for anyone who want to watch a match after the fact. The new format has the upcoming match so you already know who won. Way to go TC PLUS. The main reason I have a subscription is for the replays

[Cjaz]

I agree the format of the old tennis channel plus was wonderful.  The main thing we didn't get the TennisTV channel was the we didn't like the format and now Tennischannelplus is using a similar format.  Why would you take a prefect format and change to this.  We are stuck with it for a year, but have already told them to cancel.

[JCGoodwin]

While watching replays, you couldn't hide the match's progress bar in the old app either. You could hide the time, but that was pointless, because the progress bar would still indicate who the winner would be.

Anyway, we're probably stuck with the redesign, but I've reached out to their customer-service team to request changes. The old app was superior, but it's worth noting that the new one is better on Roku than it is on Fire TV.

[JCGoodwin]

I'm told that we can also reach out via website@tennischannel.com. I tried sending feedback.

[sswen]

Don't like the new format and now the Roku Tennis Channel app won't load.

[Woz1]

The Tennis Channel + app is fine, but Roku won’t download it on my tv.  It downloads on my iPad just fine.  Roku support had no answers.  Tennis Channel support said they would try to tell Roku there’s a problem.

[JCGoodwin]

I haven't used it for weeks, but it definitely wasn't fine the last time I did. The redesign is a huge step down.

It was almost downright wrong for them to charge a year in advance -- which I've never liked -- and then make these radical changes. To show good class, they should have waited until next year, and given people notice. They lost a customer in me, and, apparently, I'm not the only one.

[Cjaz]

That's the part that bothered me the most, if you are going to make a major change to your site it should be done before someone is asked to commit for a full year.