Channels & viewing

[kjlhgfyguh]

This is still an issue: some movies only have spanish audio with no way to switch to English. It's been more than a year since this was reported. Is this ever going to be resolved?

[RokuERey]

Hi @kjlhgfyguh,

Thanks for reaching us here in the Roku Community!

We're sorry for the inconvenience this has caused you. We'd like to know under what channel and what are content you're trying to access that you seeing these issues.

Help us learn more about this so that we can move along.

Thanks,
Rey

[kjlhgfyguh]

Hi Rey,

The issue is on the Roku Channel itself, both online streaming and through a Roku device. A couple titles that have this issue are:

Capote (459806d7cfed52fb9315880f07dae91a)

Stargate (8323dc5efcbb502ca70cd57b61f915f8)

Neither have an option to change the language to anything other that Spanish.

Hope that helps.

Thanks,

[RokuERey]

@kjlhgfyguh,

Thanks for the extra details about this.

I have forwarded this over to the appropriate Roku team for further review.

We'll make sure to keep this thread posted with any updates available.

Thanks,
Rey

[Greg28]

The movie “Lars and the Real Girl” was also only available with Spanish dialog and subtitles with no way to change. It was okay on TUBI

[RokuCarly]

Greetings from the Roku Community, @Greg28!

We appreciate you reporting this playback issue about the movie Lars and the Real Girl streaming through The Roku Channel.

We'd be happy to coordinate this with the respective team for further investigation and correction. We'll let you know once we've received it from the team. In the meantime, your continuous support and understanding as we work on this are highly appreciated.

Best regards,
Carly