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kjlhgfyguh
Reel Rookie

Specific show on Roku channel is stuck in Spanish

This is still an issue: some movies only have spanish audio with no way to switch to English. It's been more than a year since this was reported. Is this ever going to be resolved?

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5 REPLIES 5
RokuERey
Community Moderator
Community Moderator

Re: Specific show on Roku channel is stuck in spanish

Hi @kjlhgfyguh,

Thanks for reaching us here in the Roku Community!

We're sorry for the inconvenience this has caused you. We'd like to know under what channel and what are content you're trying to access that you seeing these issues.

Help us learn more about this so that we can move along.

Thanks,
Rey

ERey.
Roku Community Moderator
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kjlhgfyguh
Reel Rookie

Re: Specific show on Roku channel is stuck in spanish

Hi Rey,

The issue is on the Roku Channel itself, both online streaming and through a Roku device. A couple titles that have this issue are:

Capote (459806d7cfed52fb9315880f07dae91a)

Stargate (8323dc5efcbb502ca70cd57b61f915f8)

Neither have an option to change the language to anything other that Spanish.

Hope that helps.

Thanks,

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RokuERey
Community Moderator
Community Moderator

Re: Specific show on Roku channel is stuck in spanish

@kjlhgfyguh,

Thanks for the extra details about this.

I have forwarded this over to the appropriate Roku team for further review.

We'll make sure to keep this thread posted with any updates available.

Thanks,
Rey

ERey.
Roku Community Moderator
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Greg28
Newbie

Re: Specific show on Roku channel is stuck in spanish

The movie “Lars and the Real Girl” was also only available with Spanish dialog and subtitles with no way to change. It was okay on TUBI

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RokuCarly
Community Moderator
Community Moderator

Re: Specific show on Roku channel is stuck in spanish

Greetings from the Roku Community, @Greg28!

We appreciate you reporting this playback issue about the movie Lars and the Real Girl streaming through The Roku Channel.

We'd be happy to coordinate this with the respective team for further investigation and correction. We'll let you know once we've received it from the team. In the meantime, your continuous support and understanding as we work on this are highly appreciated.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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