Channels & viewing

[joebios01]

Can you provide the OS version containing any fixes?

My 3800x hasnt updated since 1/17/24 (OS 12.5.5 4174-55). DirecTV app 3.35 3840103. I just checked and there are no updates pending.

The issue occurred YESTERDAY!

[RokuJohnB]

Hi @joebios01,

Thank you for posting here in the Roku Community!

We want to further investigate this issue that you're having with the Direct TV channel. May we know what troubleshooting steps you have taken so far? Do you have any other device(s) connected to your TV? (e.g., speakers and another sound system) Is this the only channel that you're having issues with?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                                      John

[joebios01]

This was in response to ROKU marking an OPEN PROBLEM resolved!

Problem NOT RESOLVED as it just OCCURED TODAY.

Please stop asking for the SAME INFORMATION you have RECEIVED PREVIOUSLY!

[Techhound]

Yes how is it not.

[Techhound]

I've had the same issue for years called their tech support. They can't figure nothing out. They're just a bunch of idiots there. They won't even let you send them specific examples. I had tens of examples for them to look at it but they didn't want to look at it. They're not "set up" to do that. Well then you don't have much of a technical support department then do you?

[Techhound]

No and at this period of time it looks like there never will be one.

[joebios01]

I'm taken back how inept ROKU's handling of this issue has been.

Between customer support requesting users provide information that has apparently gone in the shredder, to claiming the issue was resolved when it clearly wasnt, to false assurances that the problem was being worked when it apparently was not.

I like to think ROKU the support staff and line development come to work wanting to do their jobs well, but something is seriously amiss at ROKU these days. 

Given the unforced errors with bricking devices unless to users agree to updated T&Cs I guess ROKU is taking the "so sue me" tact in-lieu of customer satisfaction.

[DLB7]

I am trialing Directv and am having this issue on a Roku Ultra 4670X to a Yamaha Receiver. Changing Audio output to stereo resolves the audio cutting out every 10-15 seconds, but then no Dolby/DTS, which is not good. Someone else mentioned changing Volume Mode to Leveling or Night, which changes output to receiver to PCM is again a bandaid and not ideal. It is clearly something with the Dolby Digital. It happens if I select DD or DD plus in settings. I just noticed when programming went to commercial receiver showed DD Sur and I didn’t have issue. As soon as programming came back on, RED2 on BBC America, receiver showed DD without the Sur and issue started again. 

[Cheetah15]

And here we are still with this issue in 2024 since 2022.  Sad they won't do anything. 

[Cheetah15]

Lol. It is NOT resolved. Nice blow off try though