Channels & viewing

[autumn87]

I have had  a  roku ultra for quite a few months now. First the volume button sticks and now I'm having audio issues with every channel. I dont have any sound leveling on. I've tried putting it on auto and pass through but I still have to crank my sound bar. The sound bar gets sound via optical cable.

[RokuJanadeeK]

Hi @autumn87,

Thanks for letting us know about this issue. We're glad to assist.

Besides changing the audio setup, have you tried restarting the Roku device? Also, without the external audio devices, does the Roku device's audio issue persist? We'd like to try a workaround to identify the issue.

Your response is highly appreciated.

Regards,
Janadee

[autumn87]

I have restarted the roku multiple times.. I havent tried it on an external audio device as  I'd prefer using the soundbar.

[RokuEuniceL]

Hi @autumn87,

Thanks for keeping us posted here in the Roku Community!

May we know what kind of soundbar you are using? (e.g., Vizeo Soundbar, Sony Soundbar, or Roku Soundbar) Does the issue persist when you remove the soundbar? Please check out this support article on how to adjust sound settings on your Roku audio device and see if it fixed the issue.

We'll be waiting for your response.

Kind regards,

Eunice

[autumn87]

The sound bar is a vizio 2.1. and it still happens no matter what I try.

[RokuERey]

@autumn87,

Does this issue still occur if you use the audio on your TV? Or do you have another soundbar that you can try and see if you're still seeing the same result?

Please keep us posted.

Thanks,

Rey

[autumn87]

Yes it still happens when I use the audio on my tv.

[RokuTakashi · Accepted solution]

Thanks for keeping us posted, @autumn87

Let's perform a factory reset to your Roku Ultra to see if it's able to produce any changes to your Audio. Kindly follow the steps below.

1. Press the Home button. on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select Advanced system settings.
5. Select Factory reset.
6. Select Factory reset everything, and follow the on-screen instructions.

After performing, kindly check to see if you notice any difference. Please be reminded that once you factory reset your device, it will remove all your channels, an need to reactivate the Roku device once again,

Please let us know what you find out.

All the best,
Kash

[autumn87]

I did a  factory reset a few days ago and it seems to be working so far.

[RokuTakashi]

Thanks for the response, @autumn87

That's great to hear. Just let us know if the issue persists, as we're here to provide support all the way.

Wishing you the best,
Kash