Channels & viewing

[Coates_K]

There's no sound when characters are speaking on NCIS season 7, episode 3 'The Inside Man'. At first, I thought it might be an issue with The Roku app because I was initially watching on my phone, but it's the same on my TV. It's definitely a flaw with the episode because the background music comes through, and it's even louder than usual, but the spoken parts are inaudible. A new version needs to be uploaded.

[RokuCarly]

Welcome to the Roku Community, @Coates_K!

Thanks for bringing this to our attention. Rest assured that we will review the audio issues you've experienced with the series NCIS and find you the best resolution possible. 

Before proceeding, please confirm whether you're streaming this inside The Roku Channel or directly from a standalone app. If you're streaming it from a standalone app, please let us know which app so we can assist you further in the next step. 

We'll be looking forward to your response!

Best regards,
Carly

[Coates_K]

I'm accessing the episode directly from The Roku Channel.

[RokuCarly]

Hi, @Coates_K.

Thank you for confirming. 

In this case, we will coordinate this with the appropriate team to conduct a thorough investigation to determine the cause and correct this issue so you can get back on streaming at your convenience. 

Once we've received updates from the team, we'll update this thread.

In the meantime, we humbly request for your patience and understanding as we work on this. 

Best regards,
Carly

[Coates_K]

There is another episode in season 7, episode 24, 'Rule Fifty-One', that has the same sound error. There's background music, but none of the speaking parts are audible.

[RokuCarly]

Hi, @Coates_K!

Thanks for reporting. This has already been forwarded to the team for review and correction.

Feel free to let us know if there's anything else you'd like us to address. We'd be more than happy to listen and take appropriate action.

In the meantime, we hope you continue to have a Happy Streaming! 💜

Regards,
Carly

[RokuCarly · Accepted solution]

Hi, @Coates_K.

Greetings from the Roku Community!

We're glad to update you that this issue has already been resolved by our content team. Should you have any other concerns, feel free to let us know. You may also create a new post for different concerns. 

For additional troubleshooting resources, kindly visit our Support website. In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly