Channels & viewing

[Mjoytv61]

I watch the delayed broadcast of the Daily Show on Paramount+. Somehow my Paramount+ subscription is connected to the Roku cgannel. 

Late last week Daily Show episodes appeared listed as future dates that haven't happened yet. One was listed as a date from months ago and other episodes are simply empty with no description or I am told "Currently Unavailable" when I attempt to watch. So far this week no new episodes wrong or right have been posted on the app on my Roku device. I would include a photo of my Daily Show screen with the wrong dates but the image attachment on this messaging system makes no sense and does not seem to work. 

Paramount+ is absolutely no help. They blamed my Roku device and the Roku channel. They told me that I need to cancel my subscription and then start a new subscription using the other Paramount+ app that is not connected to Roku channel. 

Obviously Pramount+ should not be piggybacking their content on someone else's app. Does anyone know how to fix this?

[renojim]

To be honest, I'd take their advice and subscribe directly with them and use their app.  Anytime you involve a third party you're just asking for problems.

Perhaps @RokuCarly can look into the problem with Paramount+ on The Roku Channel.

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Mjoytv61.

Thanks for bringing this to our attention. Rest assured that I will review this inside The Roku Channel and provide you with further information regarding this matter.

Before proceeding, can you please let me know the specific Season and Episode you are referring to? I tried to replicate it here, and it appears that Seasons 28 and 29 show the correct description, time, and date on the Episodes available. 

If you are having trouble inserting an image for reference, kindly follow the steps provided below:

1. Start a new post.
2. Click Photo in the editorial's toolbar.
3. Choose one of the image source options and follow the on-screen instructions.

Here's the link for reference: How do I insert an image in a post?

I'll be looking forward to your update.

Best regards,
Carly

[Mjoytv61]

As I stated in my post this is currently happening on the most recent episodes when attempting to access on my Roku Express. I pull up the current season on the episode guide. I have an episode from Aug 13 and then there is an episode labeled Sept 10 and the next episode is labeled Nov 6th 2024. Two dates that won't be happening for weeks. There have been no current episodes posted after Aug 13. If I look on the Paramount+ website all current episodes are dated correctly and current. 

I hit the insert photo icon and I get the menu asking me for a source. I click on the source field and there are no options. It's blank. I have no way to proceed. 

It looks to me that Roku IT needs higher standards of integrity. Nothing seems to work.

[Mjoytv61]

[Mjoytv61]

I'm not really sure how the two got connected in the first place. We tried to switch today. I have to wait until the renew date for my current subscription to allow the Paramount+/Roku account to expire and then I can subscribe on Paramount+. My current subscription prevents me from accessing the unconnected app. 

I really wish the FCC would exercise more oversight on this industry. This is unacceptable.

[RokuCarly]

Thank you for the additional information, @Mjoytv61.

In this case, I will coordinate this with the appropriate team for review. I will also attach the photo and all the information you've provided. 

Once I've been notified of any updates and further information about this, I will let you know immediately. 

Thank you for your cooperation.

Best regards,
Carly

[Mjoytv61]

Coordinate with the appropriate team. That's funny. This message board is as close as I can get to speaking with a tech specialist at Roku. They don't want to actually hear personally from us about our problems.

Today I see the latest episode of the Daily Show with the correct date. When I try to view it it I get a message that says "currently unavailable". No other information is available. If I go to the Paramount+ website all episodes are listed correctly and available.

This is an absurd failure of integrity. Roku and Paramount tech weasels need to get on the phone, troubleshoot this issue and FIX IT!

[RokuCarly]

@Mjoytv61.

I have coordinated this with the team to conduct a thorough investigation to determine the cause since we can also replicate this on our end. Once the team has updates regarding this matter, I will surely relay them to you. 

In the meantime, your continuous patience and understanding are highly appreciated as we work on this. 

Regards,
Carly

[Mjoytv61]

I hope your "team" can find a solution. With Roku constantly updating firmware and the various apps constantly developing I have long held the opinion that it is essential that all developers involved communicate and move forward in unity so that updates in technology do not create these technical conflicts. A quarterly Zoom meeting of all of the lead technical officials could go a long way in making sure that the viewers are not caught in the middle of issues like this. 

Communicate. It's a good thing. Do not let competition get in the way of advancing the technology with integrity.