@Vakko wrote:
@elliedale9 Do you see the issue here? Your posting and complaining to the wrong company. No one cares on here. Go to SiriusXM support and tell them. No SiriusXM representative has commented in here. If you have a problem with your Honda do you complain to Nissan? SiriusXM is not falsely advertising anything. Especially when there are tons of various ways to listen to it.
We'll have to agree to disagree here. I do think it's false advertising to say you have a Roku channel what the channel is nonfunctional. By having that channel, you're suggesting to your customers that it's a viable way to use their product when, in fact, it's not.
As for your example about "Do you complain to Nissan when you have an issue with Honda?" Of course not -- but Nissan doesn't have any connection to Honda, so why would I? A better example would be something like this: you buy a Honda from the Honda dealer. When you buy a lemon Honda, you go back to the dealer to get help. The dealer says, "This isn't our fault. We didn't engineer the car or put in the all these faulty parts. But we'll help you to work with Honda to make this right."
That's what Roku has done here. They gave their Roku customers the expectation that they would help and liaise with SiriusXM. They did this by asking users to provide technical information that can use to help identify a solution. No, Roku is not going to fix it (nor does anyone reasonable expect Roku to fix it), but they've established, through at least half a dozen posts from @RokuKariza-D, @RokuDanny-R and @RokuMary-F that they want to help SiriusXM fix it.
Additionally, nobody is disputing your claims that there are other ways to use SXM, or that it's a minority of SXM users who are affected. However, this does not negate the fact that SiriusXM has created an unusable Roku channel. Neither does it negate that SXM is failing to deliver on the service that having such a channel implies. If they're not interested in creating a product for this subset of users and supporting this minority user base, then they should discontinue the Roku channel. I, for one, would be much happier if they just outright said "@#$% you guys" and ended the service rather than the current practice of stringing their customers along and putting out a substandard product.
