Channels & viewing

[Suncat7-11]

Same thing here although my Disney plan though Roku is good for another couple months so I don’t want to pay twice through Disney. Roku shouldn’t be accepting subscriptions for 3rd part apps they can’t support. Better just to jailbreak a firestick and be done with the nonsense. Thanks for the fish.

[RokuCarly · Accepted solution]

A warm welcome here at the Roku Community, @Suncat7-11!

Thanks for sharing your input. Please be aware that the Disney+ app is our channel partner, and it is fully supported on the Roku platform. 

If you can't access the Disney+ app on your Roku streaming device/TV, please make sure you are using the correct email address and password you used when creating your Disney+ account. Assuming it still won't let you sign in, we'd recommend changing your password and trying again.

We would also recommend you try to contact Disney+ Customer Support for further assistance or contact their direct line at 1-407-939-5277.

Kind regards,
Carly

[aaronlife]

This what happened to me with Acorn.  However, I signed up for Acorn via my Roku app, and it only has my roku email/password.  Acorn has no record of a subsription in my name.

When you subscribe to a channel via the Roku, and it shows up in your Roku account as an active subscription, what other email could Acorn (or Disney+) possibly have to use as credentials?

Neither the Acorn app on Roku or Acorn on the Roku Channel recognize that I paid ROKU for the subscription and am supposed to have access to it.

What's worse is that Roku fails to take responsibility for this issue and provide a refund for their failure to provide a service.

[RokuTakashi]

Hi @aaronlife,

Thanks for posting here in the Roku Community.

We appreciate you for sharing this information here in this thread. When you subscribe through Roku Pay, the contents of the channel will only be accessible through The Roku Channel, and it requires you to log in with the credentials same as your Roku account. Also, make sure to use the credentials that are associated with your Roku account that has an active subscription to Acorn TV.

In the meantime, we recommend performing a system restart on your Roku device to refresh the channels and their content.

Please keep us posted on what you find out.

All the best,
Kash

[aaronlife]

Thanks, I tried viewing Acorn through Roku Channel, but it prompted me to sign up again, it did not recognize my subscription.

I tried a system reset on the Roku itself, but that didn't help.   

Do you mean the factory reset selection in the menu? 

[RokuJohnB]

Hi @aaronlife,

Thank you for keeping us updated!

We'd like to take a closer look into this issue that you're having with the Disney+ channel. How are you attempting to access your Disney+ channel? Is that on the Roku channel or a standalone channel?

We look forward to hearing from you soon.

Thanks,

John

[KateQD]

I am having a similar problem. I am updating multiple tvs, two with Roku streaming sticks (4k) and one with spectrum xumo box.  When opening the app for the previously existing Disney+ account on xumo I am able to login using email validation. On both Roku sticks it says it can’t log me in and the only option is to forgot password.  The password is correct since I can log in on my iPad with it.  My common factor is the Roku stick.

[RokuERey]

Hi @KateQD,

Thanks for reaching us here in the Roku Community.

We'd like to take a closer look into this and see how we can help. Have you tried logging into your account previously with these devices? Also, have you tried performing a password reset and see if that helps?

We would also recommend getting support from our channel partner and asking for further assistance with this authentication.

Regards,

Rey