Channels & viewing

[Totaro_Giallo]

I've had Shudder for ten years subscription through Shudder and I also since about two days can not run Shudder on Roku. It continually crashes and takes you out of the app. I've tried all that was asked in this thread. Shudder works fine on my Firestick. Works fine on my computer. So it is a Roku specific problem. Please fix this.

[User_sobriquet]

I got an annual subscription to Shudder in Sept to celebrate Halloween and go so frustrated that I haven’t come back to it until now. I would like a refund, this is too much trouble. 

[RokuTakashi]

Hi, @Totaro_Giallo @User_sobriquet 

Thanks for the post, and welcome to the Roku Community!

We appreciate you for letting us know about your concern with the Shudder app that is not working on your Roku device, and we're here to guide you in reaching out to the right support to resolve this issue.

We would recommend reaching out to Shudder's support directly and inquiring further about this issue. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers. 

For more information, you can reach them at Shudder Support

We hope this will be sorted out soon.

Best wishes,
Kash

[Dininonymous]

I have the same problem. Happened exactly when the new Roku update took place, so it's surely related to that. This has happened before -- a Roku system update breaks an app's functionality, and possibly the app's owner then has to come up for a fix on their end for whatever the Roku update broke (even though it wasn't Shudder's fault... but I'm just speculating.)

I my case, Shudder opens, but if you try to navigate to different parts of the app -- like "Featured" or to look at your own list, etc. -- it crashes back to the home screen.

My best guess is we're going to have to wait for Shudder and Roku to work together on a fix before it actually works right again. Definitely not planning to try this and try that and jump through numerous hoops to try to fix it on my end.

[Greythax]

I have this exact issue as well.  App is up to date, so is the system software (4760x Roku Ultra, serial yj00h6236823, software ver 14.1) , no option to clear the cache or reinstall app.  So very disappointed that i am wasting good money, and Roku is just letting this drag out without taking any initiative to work with shudder to fix this.  I'm about to chunk the box out the window and just use a fire stick instead.

[mjb12]

I am having the same issue as everyone else who has replied here.  This needs to be fixed ASAP.

[RokuTakashi]

Hi, Community users!

Thanks for keeping us informed about the issue on the Shudder app.

Our team would like to investigate the issue further and encourage your cooperation in reviewing this matter.

To assist us in the investigation, please provide the details below.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

With the details below, our team can proceed with investigating the issue and taking the necessary steps to address it.

Hoping for your response.

Thanks,
Kash

[alignedbydesign]

I paid for an annual subscription to Shudder. I only have access through Roku, and all my TV's are either Roku or use Roku sticks (4K model).

Starting this past weekend (Dec 10th) whenever I open the app, it crashes within 30 seconds. 

I've updated all my Roku units, tried logging out  and back in, uninstalling and reinstalling the app...nothing is working.

Help please 🙏

[Clem_Fandango]

Let's go Roku, get your ass in gear and fix this issue or you're going to loose a customer to Amazon Fire-stick, this type of outage happens too often and is unacceptable.

[makaiguy]

How did you subscribe to (and pay for) Shudder?

• Directly with Shudder - Install the Shudder app on your Roku and log into it with the credentials (email and password) you established with Shudder.  You should be able to do this on any and all platforms supported by the channel.
• Through Roku - your subscription is with Roku, not Shudder, and you typically would access this through The Roku Channel.  Roku should give you access directly with no further need of credential entry.
• Through some other third party (Amazon, Hulu, whatever) - you would typically need to view this on that third party's platform.

Edited to add:

But having said all this, when reinstalling the channel:

After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache?  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
 
Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
 
**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.