Channels & viewing

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SLING is not working and has not for approximately 20 minutes

SLING is not working and has not for approximately 20 minutes 

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RokuCarly
Community Moderator
Community Moderator

Re: SLING is not working and has not for approximately 20 minutes

Welcome and thank you for posting here in the Roku Community, @jeffsteel07!

Thanks for informing us about the playback issues you're currently experiencing on the Sling TV app on your Roku. We'd be happy to share some troubleshooting steps to help you get back on streaming. 

Before proceeding, could you please let us know if this is the only app you are having this issue with? If so, are there any error messages prompted? Also, will it kick you back to the Home screen after trying to access it?

In the meantime, kindly try the following troubleshooting steps to help you refresh its system:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

You may refer to this support article related to this: How to resolve a channel playback issue

Keep us posted on how it goes and we'll go from there. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
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