Channels & viewing

[Misha1964]

I cannot use my subscriptions - Paramount+, Hallmark and Roku Channel. All other apps work fine. Tried to unplug everything and plug it back on and no change. My fees are taken automatically from my bank account. Cannot figure this out. Help. 

[RokuJechealR · Accepted solution]

Hi @Misha1964,

Welcome, and thanks for posting to the Roku Community!

We understand you are experiencing difficulties with your channels. Thanks for the steps you took to fix them.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting.

If you haven't tried the suggested order (remove > restart > re-install), we recommend giving it a shot once again. We also suggest restarting from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step) > System restart.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel